Terms and conditions

Payment

We accept Visa, Mastercard, and American Express. Approved open accounts are net 10 days. Past-due invoices are subject to a 2% monthly interest charge. To establish credit, call Sales at (803) 788-3184.

Returns

Please contact Sales if you are not satisfied with an order. All returns require prior RMA (Return Material Authorization). Items received more than 90 days earlier are not returnable. Stock items may be subject to a 20% restocking charge; non-stock and non-defective items may be subject to a 25% restocking charge. Freight charges for returning merchandise and the original shipment are the customer’s responsibility. Refused or returned shipments without an RMA may be subject to a 30% restocking fee plus return freight. Report non-delivery claims within 14 days, shortages immediately, and carrier damage at delivery.

Minimum orders

Orders totaling less than $40.00 are subject to a $3.00 minimum-order charge.

Special and custom items

Special-order and custom merchandise is not returnable. Cancellations may carry a $40.00 processing fee. Once a custom or special order enters production, it cannot be cancelled.

Pricing and taxes

Prices may change without notice because of market conditions. Product pricing is based on the quantity brackets shown on the product page. You are responsible for applicable sales or use taxes, duties, and governmental fees.

Freight and deliveries

Freight is F.O.B. shipping point unless otherwise specified. Free-freight offers apply only where stated and may require qualifying quantities, a commercial U.S. destination, and standard ground shipment. Carrier-assessed services, including residential, inside, lift-gate, pallet-jack, re-delivery, restricted-location, and special-instruction deliveries may incur additional charges.