Company information

Privacy policy

How we use information supplied when you shop or request help from us.

Our Shipping Supplies is committed to protecting customer privacy. We do not sell, trade, or rent customers' personal information.

Information we collect

When you place an order or request information, we may collect contact details such as your name, phone number, email address, postal address, and the information needed to complete your purchase. Financial information is used to bill for products and services.

How information is used

Information is used to process, fulfill, and support orders; respond to product, pricing, quote, custom quote, and order inquiries; and provide the customer service needed to complete a transaction. Access to order data is limited to personnel who need it to serve you.

Shopping and checkout activity

We record limited first-party events when a cart is used and checkout steps are completed. This helps us understand where checkout is difficult, including whether shipping costs or technical errors prevent an order from being completed. These records may include a random cart identifier, product and cart totals, shipping options, checkout steps, a broad device category, and an account or order number after sign-in. They do not include card details, email addresses, postal addresses, raw session identifiers, full browser identifiers, or IP addresses.

Payment information

Payment processing is handled through merchant service providers. Our order environment uses established security methods to help keep ordering and fulfillment information confidential.

Website chat

We use an IP-based country check to decide whether to load our third-party website chat feature. The chat feature is limited to visitors identified as being in the United States. IP-based location is approximate and may be affected by network routing, proxies, or VPNs.

Email inquiries

For product, price, quote, custom quote, or order inquiries, we will not call unless you ask us to do so in your message.

Questions

Please contact Customer Service at (803) 788-3184 or fax (803) 736-0106 with questions about this policy or our data practices.